Kakgiso
Student Surname:
Contact Number:
Email Address:
Malatjie
0749226942
kakgiso25malatjie@gmail.com
Institute Name:
Current Studies:
University Of South Africa
Master of Commerce (Business Management)
Project Title:
Exploring Operational Challenges Related to Quality Control and Customer Satisfaction in South African Transportation and Logistics SMMEs.
Description of Project:
This study, titled âExploring Operational Challenges Related to Quality Control and Customer Satisfaction in South African Transportation and Logistics SMMEs,â investigates the key operational challenges faced by small, medium and micro enterprises (SMMEs) within the transportation and logistics sector in the Ekurhuleni Metropolitan Municipality. The study aims to examine how these challenges impact quality control processes and customer satisfaction.
A quantitative research approach will be employed, with data collected through a structured and anonymous online questionnaire distributed via professional industry networks and directories, targeting SMMEs operating within Ekurhuleni. A stratified sampling approach will be used to ensure representation across different categories of businesses within the sector.
The findings of the study are expected to contribute to a better understanding of operational inefficiencies and provide practical recommendations to improve service delivery and customer satisfaction in the transportation and logistics industry. Data collection will commence only after ethics approval has been granted and will take place over a period of approximately 2â3 months. Participation is voluntary, and all responses will remain confidential and used strictly for academic purposes.