The RFA has a Code of Conduct that all of its members needs to adhere to. We expect all Road Transporters and Brokers to adhere to the same code of conduct. If you witnessed anything from any transport operator or broker then we need to know.
The RFA takes complaints in the Road Freight Industry very seriously and we will investigate every complaint we receive as soon as possible.
If you experienced any bad service or has a complaint of any matter please complete the form below and we will get back to you as soon as possible.
Please complete all required fields and submit your complaint. You will receive a confirmation email on your submission. One of our representatives will get back to you as soon as possible.
Dear RFA Member,
Note: The member is to take note that certain demographic information is referred to as special personal information in terms of Section 26 of the POPI Act. There is a difference between personal information and special personal information. The RFA therefore processes both general and special personal information of its clients.